Remove The Fear Of Mistakes

TEGlogoWhen you start a new project or take on a new task in your life, do you spend a lot of time worrying about making mistakes?

In my first case management positions, I worked for a private rehabilitation company managing workers’ compensation injury cases for a local food chain. I had very little experience compared to the other consultants who performed the same role. My company was billing out my time at very expensive rates so the customer’s expectations were very high.

Inevitably, there were times where I messed things up; usually due to lack of experience. In some cases the mistakes would impact other parts of the business, cause down time or delay project deadlines. Obviously the client would not be happy in these circumstances.

Almost 100% of the time I was able to turn a stressful situation like this into a win for both myself and the customer. Here was the simple process:

  1. Take Ownership: I made sure that the client knew I was taking full responsibility for the problem. I apologized for the mistake and assured them I was going to do everything possible to correct it.
  2. Focus On The Solution: Instead of getting frustrated, upset or panicked, I forced myself to only dwell on potential solutions. I would call colleagues for support and research the problem thoroughly and eventually a solution would present itself.
  3. Go Above And Beyond: Once a solution was determined, not only would I implement and test the solution, I would do anything else beyond the call of duty that proved to the customer that I cared about doing a good job. It could be something simple like finding a valuable local community resource for a customer or something more complex like adding services that the client didn’t pay for (as a bonus).

In many cases, I was able to turn the once frustrated/upset customer into a raving fan. The fact that I made a mistake was so easily forgivable because I earned the respect and admiration of the client through my actions.

Learn to accept the fact that you are going to mess up at some point (in life or in business). When you commit to excellence and do what it takes to correct mistakes when you make them, you not only pick up a ton of technical skill, you also earn the support of the people you deal with.


Growing Good Habits

TEGlogoDo you have dreams and desires for your life? If so, that is wonderful, but do you really know how you are going to achieve all of these things? One way to do just this is by growing your life with good habits. This article will take a look at some general, good habits that will help you with this.

The first few habits you should form to help you grow your life are based around your health. Without good health you won’t get very far. So get into the habit of exercising and eating healthy foods. You don’t have to go crazy and change everything in one day. Just starting adding more fresh fruits and vegetables to your diet. Then add in an evening or morning walk. Once you do these things repeatedly a new habit will be formed.

One of the things I found very empowering in making better food choices was making choices. Often I would eat multiple foods that were not good for me. I started dropping many of them one by one and by choosing to substitute one item for another healthier, but equally satisfying alternative. I have tried so many new foods this way!

How good are you with your finances? Do you pay your bills on time? Do you have any type of savings or retirement plan in place? If not this is another habit you need to create. Start working on saving a little money each paycheck. Know where you spend your money, if you have to use a spreadsheet and track your income and your expenses. This way you will really know what shape your finances are in.

Make use of technology to help stay organized in your life. This includes using calendars, daily and weekly planners, to-do lists and more. There really is an App for just about everything these days. With everyone having at least one mobile device use an App that will sync to your home computer, so you are always up to date.

Another type of plan you need to grow your life is that of having a future or life plan. Do you know where you would like to be in 10 years from now? What job will you be doing, or where will you live?

There is no reason why you can’t map all of this out. When you do this, you can then just work backwards and create the steps of how to reach your goals. As you see each step you will know if forming a new habit is required. One such habit could be to save $100 extra each month. Or it may include the habit of learning a new skill to help you get that promotion, which in turn allows you to live the lifestyle you are dreaming of.

It is possible to improve your life just by forming some good habits. Think about the lifestyle you want and then form habits that will help you reach and enjoy it.

Good Habits

TEGlogoGood habits are necessary in all areas of our lives. From losing weight, to learning how to manage your finances successfully. This article will take a quick look at why good habits are great to have, and how you can go about forming them.

Personal Habits

Can you easily identify any good habits you already have? Do you exercise regularly? Do you organize your bills so you don’t miss paying them on time? While these things may seem small they are good habits that help you stay organized with your life.

When you begin to perform tasks without thinking, this means that they have already become a habit. Good for you! If a certain task or chore seems like a daily effort, this is because it has not become habitual yet. The good news is that it only takes 3 weeks for something to become a habit. The hardest part is getting through those first few weeks.

There are certainly plenty of areas in your personal life that could benefit by forming habits. Examples of these would include exercising regularly, making time to play with your children, having a date night with your spouse, learning new skills and planning your upcoming daily/weekly/monthly schedule.

Many of these things can be easily planned and arranged by using a calendar. The act of planning will then become a new habit. This will in turn improve many areas in your life. You will find that you have more time to spend with your family, do some of the things you have been putting off, and that you actually do have some free time.

Business Habits

When it comes to the business side of habits things like preparation for meetings, correspondence review and creating a to-do list all fall into the habit category.

You have to open and read your business emails to stay on top of your work schedule. If you don’t respond to customer service issues, you will certainly lose customers.

Creating a to-do list is probably one of the best business related habits you can form. A to-do list can be categorized in different ways, by due date, by importance of the job or by the amount of time required.

Once you have a to-do list in place then you can be more productive. Each morning your list is waiting and you just pick up from where you left off the day before.

You could begin by listing the habits you currently have and then create a list of ones you would like to form. Pick one and start working on it for a short set time. The Pomodoro Technique indicates that 20 minutes is ideal. Set your timer for 20 minutes and you are just a few minutes away from progress!